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Shipping Policy
Overview
At Gifts Shack, we are committed to delivering your custom paintings with the utmost care and efficiency. Our expanded shipping capabilities now allow us to ship to the USA, Canada, Australia, UK, and Europe. Below you will find the details of our shipping policy.
Shipping Destinations
We currently offer shipping to the following regions:
- USA
- Canada
- Australia
- UK
- Europe
Design and Handling Time
Our design and handling time is typically 5-7 business days. Please note that weekends and holidays are not included in the processing time. During high-demand seasons, this period may be longer. We appreciate your understanding and patience during these times.
Printing Facilities
To expedite delivery and ensure quality, we utilize several printing facilities across the globe. Our facilities are located in:
- Los Angeles
- Sacramento
- Dallas
- Raleigh
- London
- Barcelona
- Toronto
- Vancouver
- Melbourne
Shipping Costs
Shipping costs are calculated at checkout based on the destination and order size. We strive to keep shipping costs as low as possible while ensuring timely delivery.
Tracking Your Order
Once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to track the status of your shipment through our carrier’s website.
International Shipping
For orders outside the USA, import duties, taxes, and customs clearance fees are the responsibility of the recipient. These charges are not included in the item price or shipping cost and may vary by country. Please check with your local customs office for more information.
Undeliverable Packages
To ensure successful delivery, please provide a valid and complete shipping address. Orders that are returned due to an undeliverable address will be discarded, and no refund will be issued. Please contact our customer service team if you believe there has been an error in the address.
Lost or Damaged Orders
If your order is lost or arrives damaged, please contact our customer service team within 30 days of the shipment date. We will file a claim with the carrier and arrange for a replacement or refund as necessary. For lost orders, please ensure that the delivery address is correct before resubmitting the order.
Returns and Exchanges
Due to the custom nature of our products, we do not accept returns or exchanges. If there is an error with your order or you receive a defective item, please contact us, and we will work to resolve the issue promptly.
Contact Us
If you have any questions or concerns about our shipping policy, please contact our customer service team at support@giftsshack.com. We are here to assist you and ensure your satisfaction.
Updates to this Policy
We may update this shipping policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the effective date will be updated accordingly.
By placing an order with Gifts Shack, you agree to the terms of this shipping policy. Thank you for choosing Gifts Shack for your custom painting needs!
